Reel Value Guest Book

These are just a few of the comments made by our highly valued customers.  Our reputation is built on exceptional service, with of course the best prices, and the comments below are shown to reinforce this approach to any existing and potential new customers.

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For newcomers, I have sent reels to John for several months now and he has done an excellent job repairing my assorted woes,at a perfectly reasonable price, with no charge when nothing actually needed doing (ie my own incompetence).
I pay by credit card over the phone and it is always a pleasure to have a chat with him. There is no question that he knows his business. No difficulty whatsoever recommending him, and even if you have a (rare as hens teeth) local shop that can do repairs, it is really easy to keep the box and send it back next time I have a problem by post (UK about £4 for a standard reel in a box).
Thanks John and keep up the good work!
Stuart
What a fantastic service John provides, ultra speedy repair of the ratchet spring on my Centre pin and a service, outstanding and very rare these days to find such a service. Great communication and great price. I have already recommended John to my fishing buddies and will definitely use again for my other equipment.
Thank you John. ๐Ÿ‘๐Ÿป
Just a few words about the great service I recieved. The cost was far less than I anticipated and communication was second to none. Top class service, which is a rarity these days!
My pride en joy shimano 3000xd got dunked in the water, then it seized up because I didn't rinse it. I didn't no who to trust it with to fix the problem. After a lot of searching on the the web I sent an email to Reel Value. I got a reply next morning, and the message gave me confidence that this was the place to send it to.
Posted wednesday, got a call Friday, telling me all fixed and what was wrong. Paid over the phone, and will be back with me on Saturday. And all at an amazing price. You can't do better than that. Totally recommend.
Great service .I would definitely use again. Reels came back promptly and running smoothly at a fantastic price as well.
Thank you
Well after John's success with a reluctant drag I sent him another reel I had dropped and bent the reel foot. Back and good for use again. Many thanks John.
Excellent service, contacted John as i needed an Okuma Epix reel handle,paid over the phone and here in 2 days, definitely recommend Reel Value, will be getting some overhauls once needed cheers for you help John
Just had Penn 525 mag serviced by John. Once again a great job , excellent service , very quick turnaround and excellent value.
Only heard about John recently. I had problems with the drag on an old favourite reel and asked him if he could do anything with it. All sorted in a week. Excellent service.
My Okuma Epix Pro 50's have arrived back after a full overhaul by John and they feel like brand new.! Thanks John, you're "The Man".
I just had 6 Shimano reels serviced. They feel like new now. Very good value to money, fast turnaround and good personal service. I recommend John's reel servicing.
Absolutely brilliant service, would recommend John and reel value to anyone wanting a reel servicing.
Very fast turnaround and brilliant pricing!! Cheers John!!
The name says it all - absolutely brilliant service. John explained the problem with my 2 reels and the cost of repair [plus P&P] was well worth it. Less then half the cost of one of the reels new, and they were returned looking like new. Would definitely recommend this service.
Really good company to deal with helpful with good advice on all aspects of Angling, fast efficient service and postage, I had 2 Okuma Power liner PL865 reels serviced and minor repair done very pleased with the result, very competitive price I am very happy and would recommend this company to anyone.
Sent my receiver and alarms to be repaired/replaced as the receiver had stopped working. Repaired in rapid time and at an excellent price! Will be using for all my service and repair requirements from now on! Thanks John
Sent my daiwa saltist bg30 for service. Reel was fully serviced and a bearing replaced at a very reasonable cost. Turnaround time excellent.
I am a new customer and am highly impressed.
Thanks Reel Value! Three Shimano spinning reels sent in, two for a service, and one for a repair. All three had been used and abused (by me) saltwater fishing for Bass and all three have come back to me in excellent working condition, including the repair reel which I had written off as not repairable. Thanks John, great service! I will use again for certain. Highly recommended!
I got Johns number from my fishing friend,sent 4 multipliers for overhaul,I got them back very quickly,well packed and fully serviced.Friendly,professional service.
I sent John three Daiwa tournies and a Emblem spod reel for service. The cost was very reasonable and the reels were turned round in no time at all. I would definitely recommend Reel Value and would not think of sending my reels anywhere else in the future!
Thanks Mark.
Brilliant service, honest and up front from the beginning. John obviously cares about solving your problem. Prices are realistic, turn round was swift. Thank you very much John!!!
I sent John four reels needing various repairs all were repaired and returned within the week and all smooth as silk,full marks for a great service and will definitely use again
My SL30SH was making some horrible noises. When I looked up how to service it I had flashbacks to the days I used to strip down Mini engines and always have a few nuts & bolts left over on re-assembly ! So taking the wimp option I sent the reel to John who serviced and changed a bearing in it in no time and as cheap as chips. I'm happy in the knowledge that I will never again contemplate stripping down my own reels. John you get my vote mate.
What a great service and very helpful along the way. I had a 4 th R2L bite alarm that I could not get to speak with the receiver John sorted this out very quickly and at a very reasonable price. I would strongly recommend him for all your needs. Many thanks
John found me a travel case for my Savage Gear xlnt3 rod for a great price and got it in the post to me here in Jersey in double quick time.
Fantastic service, i wont go anywhere else now!

Thanks John.
Brilliant service and very cheap too! Would recommend if anyone needed any repairs or maintenance to their equipment!
Thankyou again๐Ÿ˜Š
What excellent service, sent a reel on a Wednesday for changing left hand to right and was told on Thursday the reel had been received and sorted and would be on it's way back on Friday, received on the Tuesday all sorted, now that is outstanding service when the reel travelled from Cornwall to Rotherham and back in less than a week considering it was fighting Xmas postal chaos. Many thanks John.
Big thanks to john on repairing my prologic r2l alarms. Gave me great advice and a real speedy service when required
Thank you John for simply excellent service. I do enjoy using my Mitchell Matches but they had become un-workable. Not any more thanks to your skilled and speedy repair to the old machinery ... smooth as my trotting now - lovely job.
What a pleasure to do business with this guy, great communication, professional attitude, sorted my reel in no time at all, and at a very fair price.
In future if anything goes wrong with my gear, I'll just post it off to John, simply not worth worrying about it. 10 out of 10, they do what it says on the tin, diolch yn fawr iawn (thank you very much).
If you're looking someone to service/repair your reels that you can trust look no further that John. His work is professional, top quality and amazingly priced. I wouldnt let anyone else touch my reels, thanks again John
I was looking for the right part for my discontinued okuma baitrunner reel for a couple of months before I managed to find John, taking apart other broken reels to try and see if the part fitted my one but had no luck so I sent it off to John to see if he could help, I also included a reel that was in bits with a note saying keep it for parts or if not bin it, not only did he repair my broken reel but also put the other one back together and fixed it for me no more than a few days of me sending them.
Very good customer service
Great price couldn’t be any more happier, will be sending my two more well used reels off for a service very soon thankyou again
What a find. I have an Okuma Beachcaster Pro which has been discontinued for years. John somehow sourced the parts, reel fixed and returned in no time and at a ridiculously low price. I have no problem recommending John. I will be using him again. Many thanks
This is the first time I have used john as I only recently found him. He was able to provide the replacement part I needed for my multiplier reel at a very reasonable price compared to every other place I found it. John was very quick to respond to emails which was fantastic and the delivery time was amazing considering I live on quite a remote island. Thank you again John you're a life saviour and I shall definitely be shopping with you again.
John was extremely helpful at sourcing 2 spare spools for my Okuma reels, where my local tackle shop had tried and failed. What’s more he did it effectively at cost making virtually nothing for himself. Will certainly come back for reel repair and service and might take him up on putting together a carp kit when funds allow. Thank you John. Really appreciated.
Had a Okuma Komodo not running right.Sent the reel to John and had it fixed in a few days.Loved the service and the cost was brilliant.Anything wrong in the future will get sent straight to him with no hesitation.Totally Recommended.Many Thanks.John
I have used John a couple of times now, he provides a very fast service and at a good price, I will be back.

I would also have no problems recommending him to anyone.

Great service John many thanks.

Mark
Had a problem with the receiver for some Sensora alarms (batteries had been left in and they leaked). It was beyond repair but John found a new one and gave the alarms a once-over then paired them up, all for £20. Highly recommended
Sent off a set of Pro Logic Sensora 3 + 1 alarms with a faulty receiver (batteries had been left in and they leaked!). Beyond repair but John had a new receiver which he paired up with the heads, gave everything a once-over and sent them back, all for £20. Highly recommended
Had a problem with my prologic smx alarms not pairing with receiver sent them off to John and he soon fixed the problem.
Great service and price and very helpful person.
Thanks John.
Regards steve phillips.
The cam on my Okuma reel jammed through corrosion. I was advised to replace the reel [throw away society]. I decided to replace the cam myself , enroute to finding the spare part I was lucky enough to come across John . Not only did he service my reel but he resurrected the corroded cam and all for a very reasonable price . First class service from a first class guy , sincere thanks John
I wanted a spare spool for my Okuma 80 reel and I contacted many dealers, with no success. I finally came across the "Reel Value" website and sent a message. A few days later, John made contact saying he had indeed got a used-but in excellent condition-spool. Within two days I had my spare spool at a very reasonable cost, including postage. I'm very pleased with the excellent service and the condition of the spool. I wouldn't hesitate to contact John again.


Thanks John!
Awesome service, great price. Thanks John.
Well, what can I say?? First rate service. Sent my Daiwa SL30SH to John for a service and investigation into the horrible noise it was making. Send the reel Monday morning, Tuesday morning received a call from John saying that the reel was ready to send back, arrived back with me Thursday. Looks better than ever, and feels incredibly smooth. can't wait to cast a line with it. Brilliant service from the legendary John, will be sending my other reel at sort notice
John had previously repaired two Sierra salt water fly reels that the manufacturers were no longer supporting. Returned as good as new.

This time two very dirty and gritty Hardy Angel reels returned as good as new. Great service and fast turn around


Thanks John
Really excellent service from John who fixed up my completely jammed Daiwa reel. Personal responses, considerate, great value. I've been discussing pollack lures and other bits and bobs with John since and will be using him as a go-to resource. So refreshing in days of automated mass online buying!
John's customer service is outstanding. He repaired the handle to my discontinued Okuma multiplier rather than simply replacing the part. He avoided expensive solutions and also fully serviced the reel at a very reasonable cost. I have been recommending him to all my angling friends and will not hesitate to use him in the future.
John has provided me with excellent customer service in sourcing some prologic parts. He went out of his way to be helpful and was very friendly. Not only did he find the part I was after but also got it to me very quickly. Excellent telephone manner and did everything in his power to help. I wish him all the best in the future and I will be a returning customer. Thanks again John it made a change dealing with someone who actually understands how to provide 10/10 customer service. A very rare thing in this day and age. Pleasure to deal with. Thanks again
Just got my Shimano 4000 from Reel Value having sent it for repair. What a great job carried out by John, it feels better than new and all at a very reasonable cost with a prompt return. Without doubt I Reel Value will use again . Cracking service and a really nice bloke to do business with. Thanks.
I recently had some issues with an SMX alarm and receiver. I reached out to John and he shipped me out the receiver and the alarm paired together. I got them after about 7 days which is great shipping across the pond! Thanks for the service John!
Excellent service from my initial enquiry to receiving my reel back...like NEW. 10/10 5 stars from me john.